Shipping Policy
Thank you for shopping with us! We're passionate about pets and committed to delivering everything your furry, feathered, or scaly friends need — right to your door, anywhere in the world.
Free Shipping — Always
We offer free shipping on all orders, worldwide. No minimum order value, no hidden fees, no surprises at checkout.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
DestinationEstimated DeliveryDomestic3–7 business daysEurope7–14 business daysNorth America7–14 business daysAsia & Pacific10–18 business daysRest of World10–21 business days
Please note: delivery times are estimates and may vary due to customs processing, local postal services, or peak seasons (such as holidays).
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. You can use this number to follow your package through our tracking portal or via the carrier's website. Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend checking your local regulations before placing an order.
Shipping Restrictions
Certain products (such as live animals, aerosols, or items containing batteries) may be restricted from shipping to specific countries due to local regulations or carrier limitations. If your order contains a restricted item, we will contact you promptly to arrange an alternative solution or issue a full refund.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking link for the latest update.
- Verify your shipping address was entered correctly at checkout.
- Contact your local post office or customs office.
- If the issue persists, reach out to us at support@muttlyy.com and we'll investigate on your behalf.
We will do our best to resolve any shipping issues quickly and fairly.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are unable to redirect packages once they have been dispatched. If an incorrect address was provided, additional shipping charges may apply for reshipping.
Contact Us
Have a question about your shipment? We're here to help!
- 📧 Email: support@muttlyy.com
- 🕐 Response time: within 24–48 business hours
We love pets as much as you do — and we're committed to making every order a smooth and happy experience.