Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1-3 business days after payment is confirmed. Please note that processing times may be slightly longer dunng peak seasons or holidays
Shipping Times
Since we operate on a dropshipping model, shipping times may vary depending on the supplier's location and the destination country. Typical delivery times are
- United States & Canada: 7-10 business days
- Europe: 10-12 business days
- Australia & New Zealand: 10-14 business days
- Rest of the World: 15-14 business days
These are ostimated timeframes and may be affected by customs, postal delays, or unforeseen circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. Please allow up to 5-7 business days for tracking information to update in the system
Multiple Items in One Order
If you purchase mutiple items, they may be shipped separately to ensure faster delvery.
This means you may receive more than one package, possibly arving on different days.
Customs and Import Taxes
Buyers are responsible for any customs dubes, import taxes, or additional charges that may apply once the package reaches your country. We are not responsible for delays caused by cusioms
Wrong Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address provided is correct. We cannot guarantee address changes once an order has been processed. Orders that are returned due to an incorrect address may be subject to a restocking or reshipping fee.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for packages lost or delayed due to courer issues, customs processing, or natural events. It you believe your order is significantly delayed or lost, please contact us, and we will do our best to assist.
Questions?
If you have any questions about your order of shipping, please contact us at support@muttlyy.com