Terms of services
Please read these Terms of Service carefully before using our website or placing an order. By accessing or using our store, you agree to be bound by these terms.
1. Overview
This website is operated by MUTTLY™. Throughout the site, the terms "you" and "your" refer to the user and customer. By visiting our site and/or purchasing something from us, you agree to the following Terms of Service, including any additional policies referenced herein (such as our Privacy Policy, Shipping Policy, and Refund Policy).
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of those changes.
2. Eligibility
By using this site, you confirm that you are at least 18 years of age or that you are using this site under the supervision of a parent or legal guardian. We reserve the right to refuse service to anyone for any reason at any time.
3. Products & Availability
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction at our sole discretion. All product descriptions, pricing, and availability are subject to change at any time without notice.
We have made every effort to display product colors and images as accurately as possible. We cannot guarantee that your device's display will be accurate.
We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited by law.
4. Pricing & Payment
All prices are listed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.
We accept the following payment methods: Apple Pay, Google Pay, Visa, Mastercard, PayPal, Shop Pay. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method.
5. Orders & Contract
When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order at our discretion. An order is confirmed only when you receive a confirmation email from us.
We are not liable for any loss or damage arising from order cancellations, delays, or errors outside our reasonable control.
6. Shipping
Orders are fulfilled and shipped by our supplier partners. Delivery times are estimates and not guaranteed. For full details, please refer to our [Shipping Policy].
We are not responsible for delays caused by customs, carrier disruptions, or events beyond our control (see Section 13: Force Majeure).
7. Returns & Refunds
Our Refund Policy forms part of these Terms of Service. Please review our [Refund Policy] for full details on eligibility, process, and timelines. By making a purchase, you agree to the terms outlined in our Refund Policy.
8. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or not current. This site may contain certain historical information that is not necessarily current. We reserve the right to modify the contents of this site at any time.
9. User Conduct
You agree not to use our site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to violate any applicable regulations, rules, laws, or ordinances.
You agree not to:
- Transmit any harmful, offensive, or disruptive content
- Attempt to gain unauthorized access to any part of the site
- Use automated tools (bots, scrapers) to access or collect data from our site
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
We reserve the right to terminate your access to the site for any violation of these terms.
10. Intellectual Property
All content on this site — including text, graphics, logos, images, and software — is the property of MUTTLY™ or its content suppliers and is protected under applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.
11. Third-Party Links
Our site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
12. Disclaimer of Warranties
Our store and its products are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.
We make no warranties regarding the accuracy, reliability, or completeness of any product descriptions or other content on the site.
13. Limitation of Liability
To the fullest extent permitted by law, MUTTLY™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our site or products.
Our total liability to you for any claim arising from your use of the site or purchase of a product shall not exceed the amount you paid for the relevant order.
14. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, government restrictions, supplier failures, or carrier disruptions.
15. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in State of Utah, United States.
16. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the site after any changes constitutes your acceptance of the new Terms.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
- 📧 Email: support@muttlyy.com
- 🕐 Response time: within 24–48 business hours